These policies describe how Ody Health operates, protects your information, and coordinates clinical care with independent providers, pharmacies, and laboratories. Select a policy below to read it in full.
Privacy & Data
Privacy at Ody Health — Learn how Ody Health collects, uses, shares, and protects personal information and health-related information.
HIPAA Notice of Privacy Practices — Review Ody Health's HIPAA Notice of Privacy Practices for protected health information handled through the platform.
Data Security and Encryption — Learn how Ody Health protects your personal and health information through encryption, access controls, audit logging, and security safeguards.
Clinical Care
Clinical Practice Standards — Learn how clinical care is delivered through Ody Health and Ola Digital Health, including intake, provider evaluation, prescriptions, lab testing, pharmacy fulfillment, and follow-up care.
Prescription Validation and Handling — Learn how Ody Health validates and handles prescriptions, including the roles of providers, pharmacies, and the platform.
Patient Disclosure and Informed Consent — Review important disclosures about how Ody Health operates, your consent to telehealth services through Ola Digital Health, and your rights as a patient.
Trust & Operations
Terms of Service — Review the terms governing use of Ody Health, including subscriptions, cancellation, refunds, medical services, and third-party providers.
How Ody Operates — Learn about Ody Health's compliance approach for telehealth coordination, provider independence, lab testing, pharmacy fulfillment, privacy, and subscriptions.
Complaint Resolution and Patient Safety — Learn how Ody Health handles patient complaints, adverse events, safety concerns, and service issues, and how we escalate concerns to providers.
Patient Services Availability — Learn about the geographic availability of Ody Health services across the United States.
Partner and Affiliate Vetting and Compliance — Learn about Ody Health's standards for vetting, selecting, and ensuring compliance of clinical partners, pharmacies, laboratories, and service providers.